Saia Trucking – Getting The Job Done
Saia Trucking has been in business since 1924 when the first terminal was opened in Houma, Louisiana. Over the fifty years to follow they built and opened terminals across Louisiana and Texas. They expanded further in 1980 and soon became one of the premier regional less-than-truckload carriers that could be found in the United States.
The Yellow Corporation bought Saia in 1993. At that point they were operating twenty three different terminals across five different states.
The merge of Smalley Transportation in 1995 allowed the coverage for Saia Trucking to be expanded to cover nine different states. They opened terminals in both South Carolina and North Carolina as well as in Western Texas.
They were then able to provide excellence in trucking for 11 different states in the south. Saia Trucking tracking has since been a strong point for the success of their business.
After many more years and additional expansions, Saia Trucking is now offering transportation services that cover every state in the United States. They run freight in each state and can even run into Puerto Rico, Canada, and Mexico. They have nearly one hundred and fifty terminals and have a team that is over eight thousand employees strong.
The main focus of Saia Trucking is to provide timely delivery and high quality shipments to their clients. They are one of the best LTL, or less-than-load companies in the country and they stand behind their brand with each and every delivery. Their mission statement is three part and focuses on the customers and the employee needs.
Saia Trucking went above and beyond to find out what their customers needed to be satisfied with the service that they receive. They wanted to know what a customer really needs to be confident in their decisions about transportation buying. They did some research and asked for input and the results that they gathered helped them to create their innovative CSIs, or Customer Service Indicators.
These CSIs have given them a way to measure the service that they were providing to their customers. This unique system allowed Saia Trucking tracking to make a big difference in the satisfaction of their customers.
By focusing their efforts in improving the overall service in the areas that are most important to the customers, they have created a customer base that is large in size and that has a strong level of confidence in their decision to do business with Saia Trucking.
This company believes that providing good service is for the drivers as well as each and every other employee of the company. They know that they can provide the very best service if they have a highly skilled and very well trained customer service staff to help the customers when they need it.
They put each of their customer service agents through a training program that lasts twenty days and they provide consistent feed back through the entire process. The Saia Trucking customer service representatives are trained to be the best.
The call centers that are open for Saia Trucking are found in Atlanta, Georgia as well as Boise, Idaho. The distance between the locations allows for constant service, even if there is a weather disturbance that takes down the lines at one site. This provides an excellent disaster recovery plan should mother nature take a tool on either of the sites.
Each and every phone call that is taken in the call centers are subject to quality monitoring. They need to make sure that their customer service representatives are giving their customers all of the necessary information about the new programs and services that are available. These quality focus points make up the Xtreme Customer Service plan that is unique to Saia Trucking.
The services provided by Saia Trucking include regional deliveries as well as multiple region deliveries. They have professional drivers that are quick and dependable. They can make the deliveries in up to three days in most cases. They have single pup, set and van deliveries as well so they can provide truckload services to their customers.
Around eighty five percent of all deliveries made out of Saia Trucking will arrive on site within one or two days. They do offer eight thousand one and two day lanes as well. They are well known for on time, consistent service to each of their customers.
Saia Trucking tracking allows them to provide consistent service each and every time their customers use the for the regional LTL needs.